Find quick answers to the most common questions about our SIM plans, activation, and support.
If you don’t find what you’re looking for here, please visit our [Full FAQ Page] for more detailed information.
Yes! While physical SIM cards are typically shipped to Canadian addresses, we highly recommend our eSIM option for those still abroad. You can activate it remotely and have a working Canadian number before you even arrive.
Please scan the QR code included in your kit or go to [Application form]. Follow the on-screen instructions to choose your plan and complete your profile. Your Canadian phone number will be assigned once the process is complete.
As long as your device is SIM-unlocked and supports Canadian frequencies (typically UMTS/HSPA or LTE bands), it will work. Most modern iPhones and Androids are fully compatible.
Absolutely! We support “Porting.” Just provide us with your current account number and provider details, and we can transfer your number to our service.
A physical SIM is a plastic card you insert into your phone. An eSIM is a digital version downloaded via a QR code. eSIMs allow for instant activation without waiting for shipping.
